Anybody cares about the customers?

Everybody that knows me even a little bit knows how much respect I have for Google as a company, but with the Nexus One they messed up BAD.

I’ve been reading a lot about revenues, relationship with carriers, with other cellphone manufacturers (let’s say Motorola) etc… but everybody ignored the customers, the 150k that actually shelled the money for a phone that’s a bit of a mess.

I know the casual reader will jump on their chair reading this, but the defining the Nexus One a mess isn’t too much of a stretch and here is why: Continue reading →